FREE STANDARD SHIPPING ON ORDERS OVER $65
TRACK YOUR ORDER
We know that once you’ve picked out your next Petitverse project, the hardest part is waiting for it to land on your doorstep. We’re just as excited for you to start building as you are! You can use this page to keep an eye on your package every step of the way.
How to Find Your Package
Simply enter your Order Number and the Email Address you used at checkout into the form below. This will give you the most up-to-date information directly from our shipping carriers.
A Quick Note on Updates
Our team usually needs 1-2 business days to carefully hand-pack your kit. Once it’s on the move, it might take another 24 to 48 hours for the tracking system to refresh with its first location. If you don’t see an update immediately, don’t worry—your tiny world is safely in transit!
Standard Arrival Times
Standard Shipping: Usually arrives within 5-8 business days.
Expedited Shipping: Typically delivered within 2-3 business days.
Need a Hand?
If your tracking status hasn't moved in a few days, or if you've misplaced your order number, just send us a quick note. We’re real people, and we’re happy to help you find your way.
care@petitverse.shop We’ll help you keep track of your masterpiece.
If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.
SHOP
CUSTOMER CARE
POLICIES
CONTACT INFO
Email: care@petitverse.shop
Address: 1075 Greenville St, Orangeburg, SC 29115-6829, United States
Hours: Mon – Sat, 9 AM – 6 PM (EST)
Response: We’ll get back to you within 24 hours.
